MP congratulates c2c on top rating in customer satisfaction survey
John Baron MP has met Rob Mullen, Managing Director of c2c to welcome him into post and discuss progress relating to the c2c line. They discussed a number of issues including c2c’s 97% customer satisfaction rating in the latest Transport Focus survey, the lift at Laindon station which should be back in service shortly, security and revenue protection, recent nationwide strike action and the possibility of extending contactless payments to the rest of the line.
John said:
“It was good to meet with Rob and discuss a number of issues regarding c2c’s progress. My congratulations to the team for their hard work in achieving the excellent figure of 97% customer satisfaction in the Transport Focus survey today – which puts them at the top of the table once again.”
“I was also pleased to hear that the lift at Laindon station is being worked on as we speak and will be back in action shortly. Meanwhile, in order to increase commuter convenience, I am asking the Department for Transport to extend contactless payments to stations in my constituency and beyond.”
Rob Mullen, Managing Director of c2c said:
“I was pleased to meet John and hear his clear passion for the local area and his constituents. It is really important to me that our relationships with local stakeholders are strong; we take our role in our communities very seriously so meetings such as this with John help us ensure there is a consistent, open dialogue, allowing us to act on feedback and issues and play our part in supporting our local communities and customers. The recent Transport Focus results demonstrate our consistent focus on supporting customers as they continue to return to the railway following the pandemic. We’re looking forward to working with John and his team in the future.”
Notes to Editors
The Transport Focus Rail User Survey asks passengers in Great Britain about experiences of travelling by rail and how satisfied they were with their most recent train journey